PRIVACY POLICY

1. Introduction

We at Book An Ev have a mission to deliver a simple app that helps any user find or locate, review electric charging points / stations and plan routes to them.

We need to collect some personal data from you, but we promise at all times to only capture the minimum amount of information required to offer our services and to help you. We will treat your personal data as if it were our own, keeping it safely and securely, never keeping it longer than is necessary and only sharing it with your knowledge, permission or if we are required to do so by law.

This policy outlines the details of how we use your information and also some small print which you need to know, and we are required to provide by law.

This privacy policy applies to our App and website services offered by Book An EV be that via the Book An Ev platform which you can download in the iTunes App Store and Google Play.

We also offer our services via other companies under their branding. This policy also explains how our partners may use your information. For ease of reference, we shall refer to any service we offer directly or via a partner as the “Service”.

2. Service and reason for processing your data

We provide software to electric vehicle owners (collectively known as “Users”) through an app, platform, and website (the “Service” we provide). This Service offered by Book An Ev is intended for use as is.

The personal information that we collect enables us to:

Deliver and improve the Service;
Support you to use the Service;
Work with your energy company or DSO to deliver the Service; and
Provide enhanced services and rewards to you (in partnership with third-parties).

Before using the Service, we will ask for your consent before we process your data. We only collect the personal data required to enable us to deliver and support our Service to you.

A full list of the personal data we collect is in Section 3. There may be certain aspects of the Book An Ev service, which we deliver in partnership with third-parties. We will only share personal data with third parties with your consent. We will always explain to you why we are sharing your personal data, our relationship with the third-party and how your data will be used. Please see Section 6 for a full list of the data we share.

3. Personal data we collect

To deliver our service, we may collect personal data, including but not limited to:

Identity and Contact Data about you and how to contact you.
Profile and Consent Data which comprises preferences (for marketing and other notifications), feedback and survey responses you have provided and partly anonymised analytical information about how you use our app.
Hardware Data about your electric vehicle and charger so we know when to smart charge and can control charging.
Energy Data such as your energy supplier, tariff and meter reference number so we can apply the right tariff and grid information to your supply, and so (with your consent) we can identify smart charging to third-parties.
Third-Party Account Data which allows us to link your ev.energy account to your vehicle, charger or energy supplier accounts.
Technical Data about the device you use to connect to our platform, your time zone and locale to enable us to tailor the user experience for your device and to ensure we support the devices you want to use to access the app and platform.
Transaction and Financial Data about your energy usage and for any services you purchase through the platform.
Tracking Data which includes information we or others collect about you from cookies and similar tracking technologies such as web beacons, pixels and mobile identifiers.

For more detail on the specific data within any of these categories, please see.

The information that we request will be used and retained by us and only shared with third parties where it is necessary to provide the service to you, and then only as described in this privacy policy. We do not use your data for any automated decision-making or profiling.

We may use, collect, and share aggregated data with third-parties. Aggregated Data may be derived from your data, but, as this data does not directly or indirectly reveal your identity, it is not considered personal data in law.

4. Log data

Whenever you use our service, we collect some usage and log data. For example, in the case of an error in the app, we log information about the error to help us fix the error and stop it happening again in the future.

5. Cookies

Cookies are commonly used files with small amounts of data which contain a unique anonymous identifier. Cookies are downloaded from the website that you visit and stored on your device’s internal memory. For more information on which cookies we use and why, and to control your cookie preferences.

6. Providing your personal data to others

There are several reasons why we may share your data with other parties to enable us to deliver our Service to you.

6.1 Sharing your data to deliver and improve our Service

To provide our Service to you, we use selected third parties to provide you with the service, and shall share some information with them, under strict confidentiality obligations, to provide you with the services.

Our service providers include:

Hostinger Web Services, to enable us to run our cloud-based platform.

We may additionally ask for your permission to share your personal data with your electric vehicle manufacturer and/or your charger manufacturer, to enable us to deliver our Service to you, and obtain Electric Vehicle Data, Account Data, and Transaction from your car or charger manufacturer.

For more information on our service providers, links to their policies and their location.

6.2 Sharing your data to support you as a customer

If you require support from us, we may share your personal data with suppliers and subcontractors to help resolve this issue. The data will include the nature of the query and any data supporting that, which may include Identity and Contact Data, Technical Data, Hardware Data.

We will only share the information where it is necessary to allow us to be able to provide those products and services to you.

6.3 Sharing your data to provide enhanced services and rewards

We may offer you enhanced services and rewards, which may be delivered in partnership with third-party providers.

To confirm eligibility for these services, we may share Energy Data and Contact Data about you (specifically your postcode, the first line of your address, your meter identification number, and your energy usage) with these third-party energy companies:

Electricity network companies, who deliver the electricity network in your local area;
Electricity market operators who help balance the grid on behalf of energy generators, network companies, and consumers; and
Energy service providers who provide aggregation or access services to energy markets.

For more information on which companies we partner with and where they are based.

We may also share your email address and contact details to enable us to deliver an enhanced service and/or reward to you (e.g. send you a reward card from a well-known coffee chain).

You can opt-out of any of these enhanced services at any time.

6.4 Sharing your personal data with your energy company or DSO

We may work with your energy company or DSO to deliver our Service to you and may share your personal data with them, subject to the contractual relationship you have entered with them.

6.5 Sharing your data for legal reasons

Usually, we will only share personal information with your consent; however, we will share personal data where we have a legal obligation to do so; for example when directed by a court, or if requested with an appropriate warrant by law enforcement or tax agencies.

We may also share information without your permission where a person’s life is in danger and to instigate or defend a legal claim, for example, with a solicitor, our professional advisors, or a court.

6.6 Sharing your data for other reasons

We may share anonymised data with energy companies, DSOs, and other Third Parties. The information transmitted is anonymised, which means no personal information about you is provided and location data is obfuscated to a larger area (such as a neighborhood, or a position to within 100m to suitably ensure anonymity). Consequently, a third-party will not be able to identify you from any data shared directly from Book An Ev.

On our site and in our app, with your consent, we may advise you of third-party goods or services which may interest you. If you give your permission, we may share your enquiry data with one or more selected third-party suppliers of goods and services identified, so that they can deal directly with you.

We may employ third-party companies and individuals to help us deliver and improve our Service to you.

We will take all reasonable precautions to ensure that any third party who processes your personal information on our behalf does so lawfully, commits to keeping your personal data both safe and secure, and will not share it with any other parties without our explicit permission. All third-parties will undergo a due-diligence assessment and a written agreement with specific terms around data security and privacy is in place.

7. Third-party websites and links to other sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. We do not operate these external sites and we therefore strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Retaining and deleting personal data

We will retain your data no longer than is required, as per data protection laws. We will keep data relating to your continued usage of our service and programs for as long as you remain a customer and then for a period of time following cessation of use of the Book An Ev service unless you exercise your ‘right to erasure’ and we have no overriding grounds to retain your personal data. Occasionally, there will be ad-hoc consideration to delete data we no longer require.

There may be circumstances in which we cannot delete some personal data where we have a legal requirement to retain it, such as participation in a Flexible Grid Services project. If you have any questions or want to know more about the data we are unable to delete, feel free to contact us using the details provided below.

Users can initiate account deletion, i.e. exercising their right to erasure, in our app by heading to ‘Settings’ – ‘Account’ then pressing ‘Close my account’.

The longest Book An Ev will retain your personally identifiable information is seven (5) years from the date you last used our Service to ensure.

9. Security of personal data

We will take appropriate technical and organizational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
The primary data store for all data in our platform is within the EU. To enable us to attract the best and most diverse talent, and deliver support around the clock, our employees are based worldwide. They can access the data which is stored in the EU but only under strict access controls. For a detailed list of our service providers, their privacy policies and where they are based,
We encrypt all data within our systems at rest. For services provided by third parties, we ensure that, at a minimum, confidential and financial data (such as passwords and cardholder data) are encrypted at rest, and access to all data are encrypted in transit.
Only secure access (such as HTTPS or WSS) is possible to the Book An Ev platform. We send all information to the app securely, protected by encryption, to your device. Additionally, where data are accessed directly on our platform by third-parties, access to your data is secure, encrypted and logged. too.
We will take every precaution to protect your personal data once in our care; however, the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent by you or us over the internet. We value your trust in providing your personal data to us, and we will use all reasonable and commercially acceptable means to protect it. Still, unfortunately, no method of transmission over the internet, or method of electronic storage is 100% secure and reliable.
To help protect your account and personal information, you should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential, and we will not ask you for your password (except when you log in to our platform). The ICO has some {brokenText}
We won’t ask you to share sensitive information either, such as bank details, for the purpose of verifying your identity. If anyone purporting to be from Book An Ev does ask for sensitive information, then please contact us using the details provided below.

10. Lawful bases of processing your information.

When you download our app, sign up to either our Service, or a Service that we deliver on behalf of one of our partners, we will ask for your explicit consent to capture, process and share your information. We will also ask for your permission to share your login details with third-party energy companies and energy information providers to verify which energy rate plan or tariff you are using.

11. Your rights

You have the following rights concerning your personal data:

The right to be informed – an obligation on us to tell you what we do with your personal data (which we do in our software and via this privacy policy) and we shall inform you if there is a serious breach of your personal data which would result in a high risk to your fundamental risks and freedoms.
You have the right to be made aware of any automated decision-making, made without any human involvement, or profiling of your personal information by Book An Ev. Currently, we don’t use any automated decision-making.
The right of rectification – an obligation in certain circumstances to correct your personal data if it’s inaccurate or incomplete.
The right to erasure – an obligation in certain circumstances to delete or remove your personal data where there is no compelling reason for its continued processing (some jurisdictions also call this right ‘the right to be forgotten’). In some cases we are legally required to retain some personal data about you, for more information on exemptions on the right to erasure, see this information from [ICO: {brokenText2}]
The right to restrict processing – an obligation in certain circumstances to stop actively processing your personal data.
The right to data portability – an obligation in certain circumstances to allow you to transfer your personal data from us to a third party.
The right to object – an obligation in certain circumstances to allow you to object to us processing your personal data where we do not have an overriding reason. You also have an absolute right to object to use of your personal information for direct marketing purposes.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
The right of access – a right to be told what personal data we hold about you and obtain a copy of that information.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
If you ask for a copy of your personal information, we will need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights), to ensure that we do not disclose personal data to any person who has no right to it. We may also contact you to ask you for further information concerning your request to speed up our response.

We have included ways to contact us in S. 18 of this privacy policy should you wish to exercise any of your rights listed here.

We try to complete all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you informed of how we will deal with your requests.

If you have made an enquiry directly to us and we have not dealt with it to your satisfaction, you have the right to complain to the supervisory authority responsible for data protection in whichever state or country you reside. The data protection authorities in the European Union are here. In the UK, this body is the ICO, and in Australia, this body is the {brokenText3}

1. Introduction

We at Book An Ev have a mission to deliver a simple app that helps any user find or locate, review electric charging points / stations and plan routes to them.

This policy outlines the details of how we use your information and also some small print which you need to know, and we are required to provide by law.

This privacy policy applies to our App and website services offered by Book An EV be that via the Book An Ev platform which you can download in the iTunes App Store and Google Play.

12. Representation for data subjects in the EU

We value your privacy and your rights as a data subject and have appointed Prighter as our privacy representative and your point of contact if you are based outside of the UK. Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative Prighter or make use of your data subject rights, please visit: {brokenText4}

13. Job applicants’ privacy

Information we collect about you

In order to process your application, we ask you to provide certain personal data, also referred to as personally identifiable information (PII). The legal basis for processing your PII is by consent and therefore providing it is voluntary, however, some are required for us to properly consider your application. If you were not successful in your application, we will keep a copy of it for a period of 6 months from the closing date of the role you have applied for.
We may collect, store, and use the following categories of information about you during the application phase:
Personally Identifiable Information: We collect your personal contact details such as name, address, email address and telephone number. We also collect contact information for your references; it is your responsibility to obtain consent from your references before providing their personal information to the Book An Ev
Sensitive Data: We ask you not to disclose any sensitive personal data during the application phase as we do not feel this required.
Internet or Other Electronic Network Activity Information: Our website uses cookies,

14. Children’s privacy

These Services do not address anyone under the age of 16. We neither target, or knowingly collect personally identifiable information from children under 16. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to perform the necessary actions.

15. Third-party users

There may be occasions when a third-party who has not agreed to our terms of use or privacy policy will interact with our service, either by way of an integrated vehicle or an integrated charger. It is the responsibility of the account holder to ensure that third-parties are made aware of the integration prior to interacting with our service

16. User Research

Book An Ev undertakes regular user research in order to guide the development of the platform. The data collected will only be used for research purposes and never sold to third parties. We occasionally work with third parties to improve green technology services, but we will always notify you of our partners in advance. We record the user interviews to enable post-review, however these are deleted as soon as they are no longer relevant or after a period of three years (whichever is soonest). If we transcribe your interview, then we will retain this following the expiry of three years, however we will anonymise all personally identifiable information. We will, at all times, keep research source materials secure.

17. Changes to this privacy policy

This is version the Book An EV Version 01 – Dated 06/07/2022

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. These changes are effective immediately after they are posted on this page.

18. Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact our DPO by email: {brokenText5}